FHSP Portal Account Setup & Support

PLEASE NOTE - if you have logged into the Portal within 90 days you do not need to fill out this form. Go to the login page of the Portal and select "Forgot Password" if you need to reset your password.

Are you activating or deactivating an account?

Activate/Re-Activate AccountAccount Support

Support

How can we help?

Password ResetCan't Access Document(s)Resuming an ApplicationError MessageOther Issue

Password Reset

To reset your password, go to the login page of the Portal and select "Forgot Password" if you need to reset your password. Have you already attempted this?

Yes I haveNo I have not

What issue did you encounter with the login page Password Reset?

Never received emailReset link does not workOther

Email Resolution

If you did not receive the email, your IT team or email settings are blocking the automated emails the Portal sends to reset your password. Send this email to your IT team to whitelist: Brilliant Corners <fhspportal@brilliantcorners.org>

Did that resolve your issue?

Yes it didNo it did not

Link Resolution

If the link in the reset email did not work when you clicked it, try copy-pasting the link into your browser.

Did this resolve your issue?

Yes it didNo it did not

Document Access

Issue Downloading Documents from Box

Please make sure that your organization does not block our document host site, Box.com. If Box.com is blocked, please reach out to your organization’s IT department to have Box.com whitelisted. Access to this website is necessary for using the FHSP Portal.

Please Note: Although there is an option to log into Box.com to retrieve the documents, it is not necessary. Simply click ‘Download’ on the document and wait for the document to download and then close the pop-up box.

Did this resolve your issue?

Yes it didNo it did not

Resume an Application

Saved applications require unique save passwords (please see the FAQ in the Portal for more information). If you do not remember the password you saved for the application, please send the client’s name and ID so we can send you a notification to access the application and create a new save password. We recommend using the client’s ID as the save password.

Did this resolve your issue?

Yes it didNo it did not

Error Message

'413 Content Too Large'

This error message occurs when the files you attached to the application total are too large for submission. You need to downsize your PDF's that you upload to your application as the maximum is 25 MB. I have attached a couple guides on how to reduce file size depending on which PDF app you use.

Adobe: https://helpx.adobe.com/acrobat/using/optimizing-pdfs-acrobat-pro.html

Foxit: https://www.foxit.com/blog/how-to-reduce-pdf-file-size-online/?srsltid=AfmBOopb5Sq9J26FipWjcH0Skc50cYnB4JWhZFGE_K4EcmKpmeVUisx8

If you use a different app just search for 'how to reduce file size [insert app name here]’.

Did this resolve your issue?

Yes it didNo it did not

Account Support

Your Agency

AccountID Cases

Your Email

Please select Activate/Re-Activate Account if your email does not appear.

Your Name

Your Title

Please share a quick summary of your issue:

Please describe your issue:

If applicable, please share screenshots of your issue:

Case Creation Hidden Fields

UserID

Dept/Team

Other Dept

Case Origin

Case Type

Case Sub-Type

Activate/Re-Activate - User Details

Agency Name

Please contact FHSPApps@BrilliantCorners.org if your agency name does not appear.

First Name

Last Name

Your Title

Your Phone Number

Agency Email Address

Personal email accounts will not be accepted.

PLEASE NOTE: Personal email accounts will not be accepted. Your email must contain the email domain of your Agency.

Portal Type

Submit Message

Activate

Support